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FAQ

Q. What is a User Code and where do I find it in my game?

A. The User Code is generated by your game based on certain aspects of your computer's hardware, and is used to generate your unique product key. When ordering your product key, you supply the User Code and registration name and GMA Games will take this information and produce your product key. When you register your game, you must enter your registration name and the product key to activate the full game. One of our older games, Pacman Talks does not use the User Code, but for the ones that do, they are either spoken when you pass the registration screen and enter the game, or you will find them in the Ordering Wizard. If you have downloaded Time of Conflict 2.0 or the PC-based GMA Games - My Account program, the user codes are transferred automatically to the ordering and key replacement system at login. (Download My Account on your PC)

Q. I am stuck in the game and do not know how to proceed. Can I ask GMA for a hint?

A. Due to the time required, it is GMA Games' policy not to give game advice or hints, although you can find excellent advice from the GMA Games Talk list or one of the other GMA game lists. There are hundreds of GMA Games users on the lists who are happy to discuss any and all aspects of our games. Contact us if you would like to join.

Q. I need technical support. What do I do?

A. GMA Games provides support by email. If the problem requires a phone call, we will provide instructions at that point. It will probably involve GMA Games calling you. Otherwise send your technical problems and questions, or any suggestions through the Contacting Us link.

Q. How do I place an order through a game's built-in Ordering Wizard?

A. You don't. Although we still accept orders made through the built-in Ordering Wizard found in most games, as the games are upgraded, this facility will be removed. We encourage you to use one of the following:

Q. What computer operating systems will the games work with?

A. The games work on Windows XP, Vista, 7, 8, and 8.1. But, if the PC account does not have admin privileges and if you have User Account Control turned on, you will want to install the game under your "Documents" folder. Only Time of Conflict is currently totally Windows Vista and above aware and so this is not necessary for this game.

Q. I had a system crash and lost my key. What do I do?

A. Download the latest version of the games from the GMA Game web site and install it. Then do one of the following:

Q. I am having some sound problems in my game. What can I do?

A. There are several things you can try:

  1. Make sure you have the most up-to-date sound card drivers. You can download them usually from the card manufacturer's web page.
  2. In the sounds.ini file located in the game's directory, change either or both of these lines: sound buffers and software buffers. Set sound buffers to a higher value, say 70, and set software buffers to 1.
  3. If this doesn't work, try setting sound buffers to 32, but don't go very far below this value.
  4. Some people using Sound Blaster Live cards with XP Service Pack 2 have encountered static mixed with the sounds. This can usually be fixed by: going to the Control Panel, selecting the Sounds and Audio Devices icon, select the Audio tab, and then select the Sound Playback Advanced button. Then select the Performance tab and make sure the Hardware Exceleration is set from zero to thirty-three percent.

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