FAQ

Q. What is a User Code and where do I find it in my game?

A. The User Code is generated by your game based on certain aspects of your computer's hardware, and is is used to generate your unique product key. When ordering your product key, you supply the User Code and registration name and GMA Games will take this information and produce your product key. When you register your game, you must enter your registration name and the product key to activate the full game. One of our older games, Pacman Talks does not use User Codes, but for the ones that do, they are either spoken when you pass the registration screen and enter the game, in the About dialogue, or in the older games, you will find them in the Ordering Wizard. If you have downloaded Time of Conflict 2.0 or later, Shades of Doom 2.0 or later, VIPMud 2.0 or later, or the PC-based GMA Games - My Account program, the user codes are transferred automatically to the ordering and key replacement system at login. (Download My Account on your PC)

Q. I am stuck in the game and do not know how to proceed. Can I ask GMA for a hint?

A. Due to the time required, it is GMA Games' policy not to give game advice or hints, although you can find excellent advice from the GMA Games Talk list or one of the other GMA game lists. There are hundreds of GMA Games users on the lists who are happy to discuss any and all aspects of our games. Contact us if you would like to join.

Q. I need technical support. What do I do?

A. GMA Games provides support by email. If the problem requires a phone call, we will provide instructions at that point. It will probably involve GMA Games calling you. Otherwise send your technical problems and questions, or any suggestions through the Contacting Us link.

Q. How do I place an order through a game's built-in Ordering Wizard?

A. You don't. They are left over from our old method of ordering and key replacement. As the games are upgraded, this facility will be removed. We encourage you to use one of the following:

the My Account link on the web site (My Account Login),
the downloadable PC-based program which provides a convenient link to the My Account Login page (Download My Account on your PC), or
use the My Account menu selection found in our recently upgraded games.

Q. What computer operating systems will the games work with?

A. The games work on Windows XP through Windows 10. But, if you are running LoneWolf 3.x, Tank Commander 1.x, or Pacman Talks, you will want to install the game under your "Documents" folder. This may be true for most of the free games as well.

Q. I had a system crash and lost my key. What do I do?

A. Download the latest version of the games from the GMA Game web site and install it. Then do one of the following:

Using your previously saved registration information, re-register your product key from within the game.
If you have a new computer, or you have lost your registration, you can request a new product key through one of the My Account links.
If you have purchased the game or have not requested a new product key since before November 1, 2013, once installed, use the Ordering Wizard to request your new key. Then answer "Yes" when asked if it is a key replacement so you are not asked for billing information. And then when finished, send a message to sales@GMAGames.com with the key request pasted into the message body. This message was produced by the Ordering Wizard and automatically moved to the clipboard for pasting.

Q. I am having some sound problems in my game. What can I do?

A. There are several things you can try:

Make sure you have the most up-to-date sound card drivers. You can download them usually from the card manufacturer's web page.
In the sounds.ini file located in the game's directory, change either or both of these lines: sound buffers and software buffers. Set sound buffers to a higher value, say 70, and set software buffers to 1.
If this doesn't work, try setting sound buffers to 32, but don't go very far below this value.